Due to the current situation with COVID-19, Royal Mail are experiencing delays in delivering parcels to some places of the UK (and worldwide). We have been advised that all orders can take up to an additional 10 working days to be delivered.
Please understand that we endeavour to get every order out within 24 hours (usually if you order before 3pm it will leave us the very same working day). Due to COVID-19, many people are staying at home and shopping online, this has lead to a huge increase in parcels being delivered and entering the Royal Mail network. Not only this, Royal Mail also have many staff members off of work due to being elderly, vulnerable or symptomatic (as many other business do). They are currently extra busy and also with half the staff.
We are unable to give any refunds on orders that have left us until 20 working days have passed from the date of shipment. This is the cut off for when Royal Mail will class an item as missing (Please Click Here).
To any updates Royal Mail may have regarding their service and COVID-19 - Please Click Here