Help Center

COVID-19 Updates

General

COVID-19 Update - IMPORTANT!!!

Are KewbzUK still open?

Will there be delays to my shipment?

My order hasn't arrived and it's been a week

FAQ

Account

Can I order without making an account?

How do I create an account?

Payments

Which payment methods can I use?

Orders

How do I track my order?

Can I cancel my order?

Return Policy

Do you accept returns?

How do I return a faulty product?

How do I return a product I no longer want?

Shipping

How long will it take for my order to be reviewed and dispatched?

What about my cube on pre-order?

I want to cancel my pre-order

How does 1-2 and 2-3 day tracked shipping work?

Other

Do you have a physical shop front?

My puzzle is very loose to turn

My puzzle is very tight to turn

My puzzle has fallen apart whilst twisting

My stickerless puzzle looks scratched

My cube has popped

I have broken a piece of my cube