Of course, You do obviously have to fill in a few details for security and so we can actually send you your parcel & invoice. However, during checkout simply untick the "Save this information for next time" button if you do not with to create an account (although you would be missing out on create advantages like our rewards program).
An account can be created by clicking the "Register" button found in the top, right hand corner of any page. Another way to create an account is at the "Checkout" page. Simply enter your shipping details and check the "Save this information for next time" checkbox.
All orders are sent via Royal Mail 1st Class or 2nd Class unless otherwise selected at checkout. When you receive your confirmation of shipping email there will be a tracking number attached (Please Note: this tracking number is for our use only although will show you when the item has been delivered.) All orders from international customers are sent Royal Mail Tracked & Signed and can be tracked by following this link.
If your order has not already been dispatched, we can cancel your order. If however, your order has been dispatched, you will have to return the goods in good condition (unopened and unused) at your own expense. We can then issue a refund of the goods (minus shipping) once the product has reached us safely.
Yes, In the unlikely event that your item is defective or damaged during the delivery process, please contact us as soon as possible. However, all products are visually inspected before they are dispatched & care is taken to ensure everything is safely packaged.
Simply head on over to the "Contact Us" page and let us know your order number and reason for the return. We will then review your request and issue a refund once the product has been returned safely. All costs from returns are to be paid for by the buyer.
Most orders which are processed before 2pm will be sent the very same working day with Royal Mail 1st/2nd class postal service. We always despatch order within 4 hours of payment clearing. For more information on our shipping services please view our "Shipping Information" article.
If your puzzle has become very loose to turn after a few twists and turn then do not worry! Simply head on over to our "How To" blog and read up about adjusting your puzzle. You can also click here to view the article. If you are struggling then please do get in contact with us using the "Contact Us" button below.
If your puzzle is very tight/hard to turn then do not worry! Simply head on over to our "How To" blog and read up about adjusting your puzzle. You can also click here to view the article. If you are struggling then please do get in contact with us using the "Contact Us" button below.
As our puzzles are all brand new they do require a few twists and turns to really bed themselves in. During this period your puzzles may become loose (and some may fall apart). Simple pop on over to the contact us page and let us know what puzzle you have and we will do our best to help you out. All puzzles can be re-assembled so do not worry at all.
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